Renaissance Printing | Site Guide

Renaissance Printing Online Ordering Guide

Choose a Topic:

For Users of Our Previous Website
Basic Navigation
Placing Orders
Requesting Information on the Status of Your Order
Reordering
Requesting Quotes Only - No Artwork
Uploading Artwork
Payment, Credit Cards and Refunds
Discount Codes
 
For Users of Our Previous Website

If you had an account on our previous website, you will likely need to create a new login with this new website. If your business or organization has a business credit account with us, our staff may have already done this for you. Please ask our staff if you are unsure if you already have a login. If you attempt to create a login, and your email matches an entry in our new site that we have configured for you, the system will let you know.

*Note: for some clients, the use of generic "login" emails has been replaced by a personalized profile system. Always use your own email to signup for the site. (back to top)

 
 
Basic Navigation
How do I... (back to top)
Find products? Use the tabs on the left side of the screen to navigate through different products and groupings of products we offer. For example, use the search box to type "Brochures" to locate that item.
   
Send a custom file? Click "Send us a custom file" on the tab bar, then click "Send your custom order." Follow the prompts to give us some information about your project. We'll be in touch!
   
Edit My Profile? Click "My Profile & Order History" along the top of the screen. From here, you can edit details about yourself. Please be sure to complete all required fields.
   
What is an "on-file" document? An "on-file" document is one that we maintain in our system, specificially for you. Typically these are forms and documents that are frequently ordered, and require few or infrequent edits.
   
How can I keep a document "on-file" with you? We evaluate many of our clients to see if they're a good fit for our document tracking system. If you'd like to suggest yourself or your documents, please let us know by following this link.
   
Placing Orders
How do I... (back to top)
Request changes to an on-file document? Requesting edits to an on-file document is simple. Click on "Need to edit a form?", then click "Add" next to "Custom Edits Requested." On the next screen, type your edits into the text box, and click the continue button. On the following page, click "Send Quote Request," and we'll take it from there.
   
Finalize an order that was quoted for me? After you've submitted your Custom Quote or Requested Edits from us, we'll enter a price for your project into the site. You'll receive an email letting you know the order is ready for you to finalize. Follow the links in the email to the site, and click your Quote/Job Number on the left side, underneath the tabs. From there, you can check out and complete your order.
   
Search for a specific product? Use the search box above the tabs to type "Brochures" (for example) to locate that item.
   
Requesting Information on the Status of Your Order
How do I... (back to top)
Find out the status of my order? Click "My Profile & Order History" along the top of the screen, then click the "Track Previous Orders" button. If you cannot find the information you need, please have your Quote or Job Number ready, and then contact us via this link.
   
Cancel an order? Locate your Quote or Job Number, and then contact us via this link
   
Adjust an order that's in progress? Locate your Quote or Job Number, and then contact us via this link
   
Reordering
How do I... (back to top)
Place an exact reorder? Click "My Profile & Order History" along the top of the screen, then click the "Reorder" button. Click the previous job number you'd like to reorder, and follow the prompts to check out.
   
Requesting Quotes Only - No Artwork
How do I... (back to top)
Request a price only? Requesting a price for a custom project is simple. Click on "Get a custom quote", then click the item that best fits your project. Over the next few pages, give us some details about your project, and we'll take it from there.
   
Uploading Artwork
How do I... (back to top)
Upload artwork? Our website will check many types of files during the upload process automatically. During the upload process, the site will attempt to confirm that your file fits the product type and specifications you selected.
   
Ensure my artwork meets your guidelines? See our artwork standards at this link.
   
Find templates to use? See our template references at this link.
   
Payment, Credit Cards and Refunds
How do I... (back to top)
Know my credit card information is safe? Renaissance Printing is certified by Authorize.net, an industry leading payment processor. Your credit card information is securely encrypted. We do not retain credit card information - each order is treated uniquely. We will make every effort to meet your expectations. If, for some reason we do not, please let us know. Due to the custom nature of our business, refund requests will be at the discretion of the store manager, including such factors as nature of the project, proof approvals, and other factors. Our goal is for you to love your print project!
   
Discount Codes
How do I... (back to top)
Redeem a discount I've been given? During the checkout process, there will be a box where you can enter the code. The discount will be applied immediately.
   

Renaissance Printing Statement of Privacy

Renaissance Printing is committed to protecting your privacy. This Statement of Privacy applies to Renaissance Printing Web site and governs data collection and usage at all Renaissance Printing sites and services; it does not apply to other online or offline sites, products or services. Please read the Renaissance Printing Statement of Privacy. Renaissance Printing is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
As an E-commerce Web site, Renaissance Printing collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Renaissance Printing is used solely for the purpose of billing and shipping your online purchases. Renaissance Printing does not collect any information about your computer hardware and software. Renaissance Printing encourages you to review the privacy statements of Web sites you choose to link to from Renaissance Printing so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Renaissance Printing Web site.

Use of your Personal Information
Renaissance Printing and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Renaissance Printing may also use personal information to inform you of other products or services available from Renaissance Printing and its affiliates. Renaissance Printing may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Renaissance Printing does not sell, rent or lease its customer lists to third parties. Renaissance Printing may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Renaissance Printing does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Renaissance Printing may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Renaissance Printing or the site; (b) protect and defend the rights or property of Renaissance Printing, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Renaissance Printing or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Renaissance Printing or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Renaissance Printing abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information
Renaissance Printing offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing [service@renaissance-printing.com]. Please be sure to provide complete account information so we can identify you in our records. You may also stop the delivery of future promotional e-mail from Renaissance Printing by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information
Renaissance Printing is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement
Renaissance Printing will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Renaissance Printing will use your personal information, Renaissance Printing will prominently post such changes prior to implementing the change. Renaissance Printing encourages you to periodically review this Statement to be informed of how Renaissance Printing is protecting your information.

Renaissance Printing Terms of Service

Conditions of Use: Use of the Renaissance Printing website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

TRADEMARKS
Renaissance Printing and other marks indicated on our site are trademarks owned exclusively by Renaissance Printing. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Renaissance Printing's, in any manner that seeks to disparages or discredit Renaissance Printing or in any manner that may cause confusion among our customers.

COPYRIGHT
All content on this website is the exclusive property of Renaissance Printing. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material.

PROTECTING YOUR ACCOUNT
Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

LICENSE AND SITE ACCESS
Renaissance Printing grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Renaissance Printing. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Renaissance Printing. You are prohibited from using meta tags or any other hidden text utilizing Renaissance Printing's name or trademarks without the express written consent of Renaissance Printing. Any unauthorized use of this websites voids the limited license granted by Renaissance Printing.

LIMITATION OF LIABILITY
This site is provided by Renaissance Printing on an "as is" and "as available" basis. Renaissance Printing makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.renaissance-printing.com is at your own risk. Renaissance Printing cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Renaissance Printing will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

REDEMPTION OF FREE PRODUCT AND COUPON OFFERS
From time to time, Renaissance Printing offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page (www.renaissance-printing.com) or announced via other means of communication in conjunction with the promotion of the Renaissance Printing product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Renaissance Printing, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

APPLICABLE LAW
By visiting www.renaissance-printing.com, you agree that the laws of the state of Florida without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Renaissance Printing.

CHANGES IN POLICY
Renaissance Printing reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.