Choose a Topic: |
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| For Users of Our Previous Website | |
| Basic Navigation | |
| Placing Orders | |
| Requesting Information on the Status of Your Order | |
| Reordering | |
| Requesting Quotes Only - No Artwork | |
| Uploading Artwork | |
| Payment, Credit Cards and Refunds | |
| Discount Codes | |
| For Users of Our Previous Website | |
If you had an account on our previous website, you will likely need to create a new login with this new website. If your business or organization has a business credit account with us, our staff may have already done this for you. Please ask our staff if you are unsure if you already have a login. If you attempt to create a login, and your email matches an entry in our new site that we have configured for you, the system will let you know. *Note: for some clients, the use of generic "login" emails has been replaced by a personalized profile system. Always use your own email to signup for the site. (back to top) |
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| Basic Navigation | |
| How do I... | (back to top) |
| Find products? | Use the tabs on the left side of the screen to navigate through different products and groupings of products we offer. For example, use the search box to type "Brochures" to locate that item. |
| Send a custom file? | Click "Send us a custom file" on the tab bar, then click "Send your custom order." Follow the prompts to give us some information about your project. We'll be in touch! |
| Edit My Profile? | Click "My Profile & Order History" along the top of the screen. From here, you can edit details about yourself. Please be sure to complete all required fields. |
| What is an "on-file" document? | An "on-file" document is one that we maintain in our system, specificially for you. Typically these are forms and documents that are frequently ordered, and require few or infrequent edits. |
| How can I keep a document "on-file" with you? | We evaluate many of our clients to see if they're a good fit for our document tracking system. If you'd like to suggest yourself or your documents, please let us know by following this link. |
| Placing Orders | |
| How do I... | (back to top) |
| Request changes to an on-file document? | Requesting edits to an on-file document is simple. Click on "Need to edit a form?", then click "Add" next to "Custom Edits Requested." On the next screen, type your edits into the text box, and click the continue button. On the following page, click "Send Quote Request," and we'll take it from there. |
| Finalize an order that was quoted for me? | After you've submitted your Custom Quote or Requested Edits from us, we'll enter a price for your project into the site. You'll receive an email letting you know the order is ready for you to finalize. Follow the links in the email to the site, and click your Quote/Job Number on the left side, underneath the tabs. From there, you can check out and complete your order. |
| Search for a specific product? | Use the search box above the tabs to type "Brochures" (for example) to locate that item. |
| Requesting Information on the Status of Your Order | |
| How do I... | (back to top) |
| Find out the status of my order? | Click "My Profile & Order History" along the top of the screen, then click the "Track Previous Orders" button. If you cannot find the information you need, please have your Quote or Job Number ready, and then contact us via this link. |
| Cancel an order? | Locate your Quote or Job Number, and then contact us via this link |
| Adjust an order that's in progress? | Locate your Quote or Job Number, and then contact us via this link |
| Reordering | |
| How do I... | (back to top) |
| Place an exact reorder? | Click "My Profile & Order History" along the top of the screen, then click the "Reorder" button. Click the previous job number you'd like to reorder, and follow the prompts to check out. |
| Requesting Quotes Only - No Artwork | |
| How do I... | (back to top) |
| Request a price only? | Requesting a price for a custom project is simple. Click on "Get a custom quote", then click the item that best fits your project. Over the next few pages, give us some details about your project, and we'll take it from there. |
| Uploading Artwork | |
| How do I... | (back to top) |
| Upload artwork? | Our website will check many types of files during the upload process automatically. During the upload process, the site will attempt to confirm that your file fits the product type and specifications you selected. |
| Ensure my artwork meets your guidelines? | See our artwork standards at this link. |
| Find templates to use? | See our template references at this link. |
| Payment, Credit Cards and Refunds | |
| How do I... | (back to top) |
| Know my credit card information is safe? | Renaissance Printing is certified by Authorize.net, an industry leading payment processor. Your credit card information is securely encrypted. We do not retain credit card information - each order is treated uniquely. We will make every effort to meet your expectations. If, for some reason we do not, please let us know. Due to the custom nature of our business, refund requests will be at the discretion of the store manager, including such factors as nature of the project, proof approvals, and other factors. Our goal is for you to love your print project! |
| Discount Codes | |
| How do I... | (back to top) |
| Redeem a discount I've been given? | During the checkout process, there will be a box where you can enter the code. The discount will be applied immediately. |